Gatwick Summer Special Reviews

Number of reviews: 472

Summer Special Yes staff are always very cheerful and friendly.
Mr Hall - 5 out of 5

Summer Special Very good service all went perfectly. Only downside is that with 7 cases and car seats it would have been a bit tricky to
Manage everything without a trolley. I dropped everyone at the terminal and then took the car round on my own
Mr Kemp - 5 out of 5

Summer Special Good car park - Excellent customer service
Mr Newton - 5 out of 5

Summer Special The staff were great easy to find and great transfer to terminal
Mrs Cunningham - 5 out of 5

Summer Special It's the second time I've bpoked and paid online and I got to the barrier and was told I owed Â£125 !!
Mr Long - 1 out of 5

Summer Special Everything went very smoothly. The staff ere very helpful
Mr Glasby - 5 out of 5

Summer Special Car had been played with as lots of buttons came on when I started the car on collection
Mr Thomson - 4 out of 5

Summer Special Outward journey went smoothly. The only hiccup was the handbrake on the car was on too tightly and we had to ask for help to move the car on our return.
Staff were helpful and service easy and straight forward.
Miss Woods - 5 out of 5

Summer Special Easy to find and easy to use. No issues with the bus transfers either.
Mr Mulligan - 5 out of 5

Summer Special We prebooked parking with you for two cars and both transfers were fast and easy. However, on exiting the tickets did not work and told us we had to pay Â£170. This was soon sorted out by a very helpful man in the office at the gate and he said 'it often happen'. If that is so, why don't you sort it out? We're using you again shortly so we'll see what happens next time
Mr Jones - 5 out of 5

Summer Special Everything was fine. Staff very helpful.
Dr Overy - 5 out of 5

Summer Special Very efficient service, and all went to plan on the day
Mrs Huett - 5 out of 5

Summer Special The whole experience was superb and first class
Mr Lewis - 5 out of 5

Summer Special Confusion at Gatwick when returning bus incorrectly signed
Mr Pointer - 4 out of 5

Summer Special Very good service but airport road system was clogged with traffics that made the bus for the return journey to the car park take a long time to arrive to collect passengers
Mrs Mccloskey - 4 out of 5

Summer Special Site was easy to find. Didn't have to wait too long to book in the car. Bus journey ok, driver was bit miserable!!
Return to car par fine, caught bus straight away, seen to quickly with directions to where car was parked.
Mr Critchley - 5 out of 5

Summer Special Very easy to find and excellent service throughout
Mrs Stonelake - 5 out of 5

Summer Special Good service as usual. Have used the summer special car park at Gatwick North before and can recommend.
Mr Marcovecchio - 5 out of 5

Summer Special Arrival fine. Return awful. Company knew they could not locate keys and knew this the day we dropped car off. They had my mobile number but did not bother to contact me in advance, they left it to tell us at 11:15pm on 29/8/16 and told us that we hadn't left the jey and alarm fob with them! Manager there was not great in the way he handled us and was really quite condescending in saying that he knew how we felt. Needless to say, I disabused him if this notion. I asked if I could search with him but he refused on the grounds of Health & Safety. I also asked how he would know what the key and alarm fob looked like that he was searching for but he didn't seem to acknowledge this point. Eventually after saying we would have to pay fir the return journey, they drive us back home, signed, at our request for the only spare key we had, drive back with this, rang to say that they were then bringing the car and spare key back. We left at 00:20 and finally got car and spare key and went to sleep at 3:30am. Not sure what is happening about replacement key and alarm fob.
Very poor system and customer service/experience pretty bad, although driver was very pleasant.
Annie Pearson
Mrs Pearson - 1 out of 5

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